What data do we collect from our customers?Should a user decide to register as a user on the website, the user gives explicit consent to process personally identifiable information that includes but is not limited to the user’s: name and surname
email address contact number
business VAT number
identification number (ODP rental clients)
You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
What do we do with your data and why?The information you provide is used to fulfil your specific request and for statistical purposes only, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.
Note that the processing of customers’ personal data is required to fulfil contractual purposes such as shipping a product and sending order status update mailers, and for legal and accounting reasons such as tax auditing. We gather this data when a customer registers as a user on our website, subscribes to a mailer, or purchases a product both in-store and online.
How long do we keep your data for?Retaining personal data depends on the purpose for which it was obtained and its nature. We shall store data for as long as the user can be considered a customer. Upon request, we will delete user information, noting the consequences of such action, for example, not receiving order status and shipping updates.
Who do we share your data with?We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations (save as permitted herein) in relation to your personal information.
We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, an order of a court or legal process served on us, or to protect and defend our rights or property.
Our website plugins include:
How do we collect your information?The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors giving a better browsing experience. We may use IP addresses to help diagnose problems with our servers and track movement within our website.
Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Cookies are used to collect general online usage by using a cookie file. If used this cookie file is downloaded without prompting. It will be placed on your hard drive with information transferred to the hard drive allowing the cookies to be used for data collection. A cookie is used to improve any services/ products, or overall website characteristic we offer you.
If you decide to decline acceptance of cookies, you may not have access to or receive limited access to, some features on the website.
What are my data security rights?As a customer, you have the right to request that we delete your data from our system. If you wish for us to do so, kindly email or phone as per the below details.
You may contact us to:
How can I access, update or delete the collected data?Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
Updates to our policyNCAQS reserves the right to make changes to this policy, and any changes to this policy will be posted accordingly. All changes will apply to activities and information on a going forward, not retroactive basis.