Rules and Regulations

Complaints Procedure

Any member of the public may lay a complaint against an architect or quantity surveyor who is registered with NCAQS in terms of the Architect and Quantity Surveyors Act 13 of 1979 (the Act), whom they believe has contravened the Act or the Professional Code of Conduct as set out in the Rules and Regulations (the Rules) enacted in terms of the Act.

The Professional Code of Conduct deals with what constitutes improper conduct on the part of a person registered in one of the professional categories provided for in the Act.

A complaint against a Registered Professional, should be submitted in writing by way of affidavit under oath.

For contact purposes, the complainant must provide his/her name and contact details.
The affidavit should include an overview of the alleged issue of concern and the time-frame of events.

In addition, copies of relevant documents (for example, a copy of the brief, the written agreement or contract with the RP and any other supporting evidence or other documentation considered relevant, for example, e-mail correspondence between the complainant and the RP).

Complaints may be sent to NCAQS in one of the following ways:


Hand delivery:


The process which follows is provided for in the Act and requires that NCAQS, through its relevant committee structures, considers the complaint, including any response from the  Registered Professional involved and any further information, so that the Investigating Committee can decide whether to recommend to NCAQS or it's Executive Committee, as the case may be, that a disciplinary tribunal be appointed. 

The role of the disciplinary tribunal is to make a finding on the alleged improper conduct and impose a sanction, which is subject to the finalisation of any appeals.  

Fees for investigating improper conduct:

The disciplinary committee may recommend to the NCAQS that a Registered Professional found guilty of misconduct will be liable for the cost incurred by the disciplinary tribunal.